If you ever encounter any problems with your metaXsire™ sex toys and APP, please consult our FAQ or online user guides.

metaXsire™ products are warranted against defects in materials and faulty workmanship for one (1) year from the date of original purchase when used by the respective products' user manuals. This excludes the sleeves of Cali the male masturbator, which are warranted under the same terms for ninety (90) days. Claims under warranty must be supported by reasonable evidence. The warranty period begins on the original date of purchase.

We stand by the quality of our products. If you discover a defect and notify us during the warranty period. We will, at its discretion, replace the product free of charge. We will cover the cost of shipping replacement items.

1、Proof of purchase including the order number, purchase date, and location (website or store name).

2、Defect description.

3、Proof of defect in the form of a picture or video.

This warranty excludes any defects or damage arising from the product being used other than in the manner it was intended (as indicated in the product user manual), normal wear and tear, commercial use, lack of appropriate maintenance, inadequate installation, negligence, natural disasters, accidents, acts of God, and damages caused by abusive use, accident, modifications, or unauthorized repairs.

Due to the intimate and personal nature of our products, we do not offer any kind of satisfaction guarantee. Discontinue use if any pain, irritation, or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas.